Holistic Service

eCom Adds Consultancy Services to Expand Its Client Offering

Wendy EdieDunfermline (SCT), January 2021 - As part of its strategic move to supply overarching learning and development (L&D) solutions to its clients around the world, the digital learning and assessment specialist, eCom, is developing its consultancy offering. Wendy Edie, eCom's Managing Director, explained, "eCom originally focused on developing and providing innovative learning products and services. Now that we've reached our 25th year and have built an international reputation for dependability and reliability, we're not just broadening our digital L&D product offering. We're also developing the resources to provide clients with a complete solutions-based approach."

To this end, eCom now offers a consultancy service to its clients in Canada and the USA. In addition, for clients nearer to its Scotland headquarters, several members of eCom's CIPD-accredited staff operate a consultancy service.

"This development enables us to provide our clients - wherever they are in the world - with a holistic service," added Wendy. "This will help them meet the challenges of today's rapidly changing workplace."

These challenges include how to empower employees with career growth opportunities to attract and retain the best talent, as well as how to spot skills gaps and reduce time to competence. In addition to these issues, eCom clients are also currently concerned about creating a great company culture and smarter workforce, as well as finding ways of working together to drive productivity and deliver organisational goals.

eCom's Group CEO, Linda Steedman, said, "We advocate using learning technologies as an enabler to create a culture of learning within organisations. We guide clients in the use of digital solutions - and show them how to make full use of the data resulting from these solutions' reporting capabilities - to create a platform for collaboration and reporting of training delivery. This includes the management of workforce competence and performance, to create significant business efficiencies and increased productivity.

"Indeed, among our current clients enjoying working with eCom on a consultancy basis is a nationally known food production company, a major food retailer, and public sector organisations."