London (UK), October 2018 - Next-generation learning solutions provider Fuse Universal (Fuse), has announce the appointment of Danielle Silverstin as their new Director of Customer Success.
Danielle has shaped and established the Customer Success Team as Head of Customer Success at Fuse, along with being at the forefront of their internal succession planning since joining as a Customer Success Manager in early 2016. Fuse has grown to over 125 customers from around the world, offering a range of next-generation products, content, and consultancy services.
Danielle commented, "It's a real honour and a privilege to take the reigns of the Proactive Services teams at Fuse, which now include Project Management, Implementation, Customer Success, Content Production, and Learning Insights. As a business, we've welcomed over fifty new customers in my time with the Customer Success team, and the range of proactive services that we now offer grows from strength to strength and helps our customers become more successful. We have some big plans for the rest of 2018 that will ensure our customers' performance and success is at the heart of what we do. I am delighted to be leading the team that brings our Customer Strategy to life. Exciting times are ahead."
In her new role, Danielle takes charge of a fifty-strong team of videographers, visualisers, designers, customer-success managers, and solution architects who together support Fuse's customer-centric strategic vision.
Danielle's appointment strengthens Fuse CEO Steve Dineen's executive team. He observed, "Danielle has been a real success story here at Fuse, and I am absolutely delighted to have her on the leadership team to help shape the future plans for the business. Danielle's passion for her role is contagious, and the work she has delivered over the past year has revolutionised the role L&D professionals play within their organisations. I am so proud to be able to work with Danielle and know that our customer success plans for the future are in the right hands."
Danielle, Steve, and the Fuse Universal team will be on hand at the World of Learning Conference in Birmingham, 16-17 October 2018. Progressive learning leaders are strongly recommended to visit the stand or book an appointment with the team.