Docebo Whitepaper

The Added Value of Extended Enterprise

Athens, GA (USA) March 2015 - Docebo, makers of a cloud SaaS-based eLearning-solutions platform, has published a whitepaper on extended-enterprise (EE) learning. EE learning is any training, knowledge, certification, or performance support provided to your non-employees such as channel distribution partners, resellers, dealers, franchises, members, customers, and end-users of your products and services.

Entitled "Win your Competitive Race with Extended Enterprise Learning", the new Docebo whitepaper was written by John Leh, CEO and Lead Analyst at Talented Learning, LLC, a news, research, and consulting firm specializing in extended enterprise learning technology.

John argues that "... the evolution of cloud computing, mobile devices, and social media changed the learning-and-development market in ways that no one could have predicted ..." and goes on to say that EE learning is facilitated by a learning-management system (LMS) to keep track of all your users, content, and the relationship between the two.

"The new cloud LMSs leverage the advances in technology to finally facilitate easy engagement with global extended audiences at a fractional price point to traditional LMSs," writes John. "With these hurdles removed, organizations are focusing on delivering a measurable impact to their business metrics through training, and they can prove it."

Having stated that "Training your corporate extended enterprise audiences is all about making money, impacting business change, and winning your competitive race", John goes on to outline EE’s tangible measurable business benefits.  The whitepaper discusses some tools and technology that are needed to engage the voluntary users of the EE, and it offers advice on implementing an EE approach in the reader’s organization.  

The whitepaper references recent independent research into how organizations are using their LMSs and also outlines some relevant case studies.

John concludes that, unlike internal employee training, it’s easy to measure the business impact of EE learning. He believes that an EE LMS allows you to report on the training completions of your extended audience groups, allowing you to compare trained and untrained groups or individuals in metrics such as renewals, support calls, or channel sales performance to determine the measurable impact.

John groups the measurable benefits of EE into: increased income, decreased costs, and accelerated timelines. Before setting out the top fifteen Features of an EE LMS, John explains the three things needed to operate an EE approach: a measurable business case, learning content that can be delivered in any format, and an EE LMS that can track who has or hasn’t completed training activities, making it possible to measure the approach’s success.