Customer Service and CEO of the Year
London (UK), December 2022 - THRIVE, a learning and skills platform leader, has been honoured with two top accolades: London's Business Brilliance Awards for Brilliance in Customer Service and CEO of the Year. The Annual International Brilliance Awards 2022 took place at London's Millennium Gloucester Hotel. In their tenth year, these awards set out to recognise outstanding business practice and leadership across multiple sectors.
The evening, hosted by Anna Hemmings, nine-time world and European gold medallist, saw a number of well-deserved winners take home gold awards of their own, including THRIVE's Sean Reddington, who secured CEO of the Year for his dedication to creating the industry's best culture.
This was backed up by their +19 NPS score and employee survey results, which highlighted that 90% of people believe they have total autonomy to do their jobs; 90% of employees say THRIVE is an inclusive place to work; 80% feel listened to; and 85% say the company values align with their own.
Sean Reddington commented on his latest accolade: "Wow, what an honour. Thank you to all our incredible customers and team that make achievements like this possible. Thank you for sharing our vision, values, and mission to overhaul how organisations and individuals learn forever. And thank you for trusting us every step of the way! With all the plans we've got in the pipeline for 2023, we promise this won't be the last of the celebrations!"
The night didn't end there: The THRIVE team picked up a second award for Brilliance in Customer Service. Their customer base has grown 357% in the last 24 months to 320+ customers worldwide, including the likes of Travis Perkins, Jet2, and Matalan. The team has invested heavily in Customer Ops to reduce the number of customers each CSM works with to far below the industry standard.
The company's NRR stands at an impressive 121%, with a 98% customer-satisfaction score and 93% of customers stating THRIVE was the best implementation they've ever experienced.
Chief Operating Officer, Ryan O'Connell, commented: "To be recognised in multiple categories for the business brilliance awards is so exciting, but I'm so proud that we won the Brilliance in Customer Service award, too.
"We've grown from four people in Customer Ops to nearly thirty people in a little over two years. We've created new teams and functions, scaled globally, introduced 24/5 Support, and Live Chat for customers this year, and it is these innovations that helped us to achieve the amazing results and to continue to fuel even more customer advocacy."