Customer Service

Eurekos Signs Customer Excellence Pledge

Copenhagen (DK), June 2021 - Eurekos is one of a few, select LMS vendors that have signed the Customer Excellence Pledge developed by The Craig Weiss Group. By signing the Pledge, Eurekos have demonstrated their commitment to providing exemplary customer service, with checkpoints to validate their ongoing, elite-level support.

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With Bob Garvey

Mentoring Takes Centre Stage in Marshall's New eLearning

London (UK), June 2021 - Marshall E-Learning are delighted to announce their development of a "one-stop" mentoring portal designed to give mentors and mentees a solid foundation for embarking on a mentoring programme. Developed in partnership with Professor Bob Garvey, one of Europe's leading academic practitioners of coaching and mentoring, this new course will guide learners through a range of expert content on various mentoring topics.

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Customer-First Philosophy

Nimble's Recent Team Expansion

Gloucestershire (UK), June 2021 - There's no doubt that the world of learning and development has changed rapidly year-on-year, and the landscape is now a completely different space compared to the past several years. With changes in trends, training deliveries, and new technologies - not to mention a global pandemic - Nimble continues to rise to these challenges.

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Covid 19

CommLab India Shares Annual Bonus with Employees

Hyderabad (IN), May 2021 - CommLab India, a global leader in offering rapid eLearning solutions for corporate training, posted a healthy 28% growth in sales in 2020-21. CommLab India also added fifteen new customers from the US and Europe to their list of loyal clients. The new users come from the medical devices, farming, and hospital and healthcare industries.

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Self-Directed Online Learning

Increasing Effective Learning in the Public Sector

Wendy Edie, eCom's Managing DirectorDunfermline (SCT), April 2021 - In the current Covid-19 pandemic-influenced operating conditions, many traditional approaches to learning and development (L&D), including classroom-delivered courses, have been suspended. Providing alternatives, including curated and self-directed online learning, are taking on a new importance for the L&D sector's professionals.

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2021 9-Grid™ for Digital Learning

Surging Demand Shows We Are All Digital Learning Providers Now

Cirencester (UK), March 2021 - Following its assessment of learning systems last month, Fosway Group, one of Europe's leading HR industry analysts, recently released research into the wider market with the launch of the 2021 9-Grid™ for Digital Learning. It finds that digital learning has never been more critical because of the pandemic, but there is more to be done to improve the learning experience and increase business impact.

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by Graphical Research

Asia Pacific eLearning Market Revenue

Pune (IN), March 2021 - The revenue of the Asia Pacific eLearning market crossed US$35 billion in the year 2019 and is predicted to touch the US$90 billion mark till 2026, growing at 11% between the years 2020 and 2026 according to investigation done by Graphical Research.

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Gold Stevie Awards

Customer Service Success for Learning Pool

London (UK), March 2021 - Derry-based Learning Pool is delighted to have scooped a double Gold Award at the international Stevie Awards for Sales and Customer Service. With a 98% customer recommendation rate, Learning Pool's customer service efforts have been recognized with a Gold award win in the Customer Service Department of the Year - All Other Industries and Customer Service Success - Business Service Industries categories.

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Reporting Hub

Advanced Insights into Learning Program Performance

Boston, MA (USA), February 2021 - Thought Industries, one of the world's leading B2B customer education and external training platform providers, has announced its new Reporting Hub for the Thought Industries platform. Reporting Hub uses state-of-the-art data technology and best-of-breed reporting from Looker™ to provide customers with reliable, accurate, and flexible learning analytics and insights.

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Powered by Microsoft Viva

Cornerstone to Bring Learning into the Flow of Work

Santa Monica, CA (USA), February 2021 - Cornerstone OnDemand, Inc., a global leader in people development solutions, has announced it is one of the first learning management software (LMS) partners for Microsoft Viva, Microsoft's new Employee Experience Platform (EXP). As part of the new platform, Cornerstone Learning and Saba Cloud will be integrated in the new Microsoft Viva Learning app.

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Remote Working Platform

A Unique Working Home Professional Development Solution

Chelmsford (UK), December 2020 - Barefoot eLearning and Imagine Performance have announced their collaboration in the creation of a complete package of resources to help those working from home. The Barefoot suite of CPD accredited online courses and Imagine Performance's Perform™ Remote Working platform enable a learner to become fully prepared for remote working and track the implementation of their learning in their workplace, wherever that might be.

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Hope for the Unemployed

Free Online Courses Offered by Study Academy

London (UK), November 2020 - Workers are being offered a spark of hope as UK redundancies hit their highest level in more than a decade. Study Academy, an online training provider, offers thousands of courses to help people and organisations upskill, re-train, or simply learn something new.

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Increased Cyberattacks

Outmoded Training Methods in Cybersecurity

Spokane, WA (USA), November 2020 - (by Heather Stratford) The COVID-19 pandemic has unleashed cybercriminal activity that has given rise to a surge in cyberattacks. With so many employees working remotely, and with so many new processes and so much uncertainty, nefarious actors continue to take advantage of the chaos. Cybersecurity awareness training is no longer reserved for financial institutions or hospitals. All organizations need it in order to prevent successful attacks - because if a business has money transactions, it is a target for criminals. Yet, cybersecurity training has not evolved to meet the current needs of an ever-changing workforce and its new work conditions.

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