Expert Appointed

Ian Wheelans Joins Thrive as Head of Customer Success

Ian Wheelans London (UK), February 2024 - Thrive, one of the fastest-growing learning platform providers, is delighted to announce the appointment of Ian Wheelans as their new Head of Customer Success. With a wealth of industry expertise starting client-side and then gaining 15 years of experience at organisations such as Pluralsight, Degreed, and Mind Tools, Ian is poised to take Thrive's Customer Success Team and Impact Initiatives to new heights.

Ian Wheelans brings a proven track record of success in the learning technology industry to Thrive. Having been a customer himself, his understanding of client needs, coupled with his drive for innovative solutions, will be instrumental in continuing to enhance the overall customer experience and drive long-term success for Thrive's clients, which include global enterprise companies such as Volvo, Frasers Group, Vodafone, and more.

"We are thrilled to welcome Ian to the Thrive team," said Leanne Aisworth, Chief Operating Officer at Thrive. "His passion, experience, and leadership will be invaluable as we continue to expand our client services offerings and provide industry-leading success and support."

Ian, Thrive's new Head of Customer Success, commented, "I am so excited to join Thrive and lead the Customer Success team. Thrive's commitment to innovation, doing things differently, and a customer-centric approach align perfectly with my own values, and I knew after my first call with them that I'd be really gutted if I didn't get the role! Now at Thrive, I look forward to using everything I've learned to support the team in continuing to drive game-changing results for our clients using our products."

As well as Ian, Thrive welcomes an addition to their Account Director team, Michael Main. Michael joins with ten years’ experience in learning technology and Client Services, starting at Mind Tools and progressing through his career at Learning Pool, D2L, and Learn Amp.

Michael will be key to optimising customers' investments in Thrive products and will collaborate with key stakeholders to secure the best-value offering whilst keeping customers up to date with the latest new products and platform feature releases.

Furthermore, Thrive announces the addition of a new Partnership team: Cheryl Miles and Pete Marnoch, both of whom join Thrive from Docebo.

Cheryl and Pete will be building on the great network of partners Thrive has for both their platform and content solutions and striving to enter new markets and integrate even further with different software vendors.

In addition to new recruitment, Thrive is proud to announce several internal promotions within its Customer Team:

  • Leanne Ainsworth has been promoted to Chief Operating Officer - With her dedication and strategic vision, Leanne will play a pivotal role in guiding Thrive's operational excellence.
  • Ashley Parker has been promoted to Head of Client Services - Ashley's commitment to exceeding client expectations and his strong ability to lead complex customer projects makes him the ideal candidate for this new role within Thrive.
  • Dominique Sinclair has been promoted to Implementation Squad Lead - Dominique's exceptional technical skills and dedication to delivering impactful launches will ensure the go-live process is seamless and successful across all new Thrive clients.

Sean Reddington, CEO at Thrive added, "These new recruits and promotions reflect our big commitment to nurturing and bringing in the best talent the market has to offer.

"Our Customer Team are hands down the unsung heroes at Thrive and the secret sauce of any business. In January this year alone, we had 23 customers kicking off, and we're confident that this growing team will continue to excel in and further strengthen Thrive's position as a leader in our industry."