Cirencester (UK), February 2018 - Award-winning learning and talent management provider Kallidus has appointed Paul Morgan as Head of Customer Experience. After a series of consultancy contracts, Paul joins from O2, where he held the position of Head of Learning and Development for over four years.
At Kallidus, Paul will be responsible for growing the customer success team and ensuring that customers get the best customer experience and support to achieve their learning and talent goals. A key focus of his role will be ensuring customer excellence and insight into industry best practice.
Paul brings over fifteen years' experience in the learning and development industry. Prior to O2, Paul was responsible for blended learning services and programmes at Microsoft and has always done volunteer work to help young people develop their careers.
Philip Pyle, Sales and Marketing Director, Kallidus, commented, "We are delighted to have Paul as part of our team. Paul is here to challenge our status quo and ensure we are always putting our customers first. Customer excellence is at the core of our company values, and we are committed to ensuring every customer has a first-class experience."
Paul Morgan added, "I am very excited to be joining Kallidus at a pivotal point in their history, as they continue to evolve their product offering and win awards for their user-centered design. I am privileged to be working within a vibrant company, working with a great team to deliver the very best experiences for our customers. Anyone who knows me knows that I am passionate about the evolution of the L&D industry and its ability to deliver impact and business value to every company. Kallidus have the product suite and offering to be able to do this, and having worked with Kallidus and its customers most recently as a contractor, I have seen the opportunity and evolution first hand."