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Professional Development

Cogito Announces an AI-Informed Personalized Coaching Solution

Boston, MA (USA), November 2022 - Cogito, a leader in real-time coaching and guidance for the enterprise, has announced a new and enhanced solution targeted at improving the employee experience for frontline teams. The Personalized Coaching features are designed to better support employees in handling complex customer service inquiries and focus on professional development based on each agent's skills.

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