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Inclusive Managers’ Toolkit Launched by Marshall E-Learning

London (UK), December 2017 - Marshall E-Learning has announced the launch of its new inclusive managers’ toolkit, developed in partnership with Vercida Consulting. The Inclusive Managers’ Toolkit is aimed at middle managers across public and private sector organisations and is designed to build their skills and confidence.

David Marshall, founder of Marshall E-Learning, describes the importance of Inclusive Management in the modern workplace: "Management isn't an exact science, but research tells us what good managers think and do. This Toolkit draws on the latest academic findings to give a framework for practising good management - inclusively. A manager’s style matters: How they behave with team members will drive motivation and performance levels."

A key lesson for inclusive managers that the toolkit puts forward is that if you want high performing team members, focus less on financial rewards and more on Daniel H. Pink's three factors:

  1. autonomy - the desire to be self-directed
  2. mastery - the desire to be better
  3. purpose: - Research has shown that the key driver to higher engagement and organisational performance is to encourage employees to find and express their purpose.

The course is built around these key concepts, containing twelve mini modules grouped into three key areas: technical skills, leadership concepts, and managing behaviour. Expert advice on Inclusive Management is provided throughout the Toolkit, with videos featuring Dan Robertson, Director of Vercida Consulting.

The Inclusive Managers' Toolkit also looks at using emotional intelligence as a tool of good management, exploring Daniel Goleman's five key elements of Emotional Intelligence:

  1. self-awareness - including being aware of your own emotions and how these play out within a work context
  2. self-regulation - Managers are often placed under high levels of stress. A key element of emotional intelligence includes being able to express your emotions in the right way.
  3. motivation - Daniel Goldman suggests that managers and colleagues with high levels of emotional intelligence are motivated by intrinsic factors such as autonomy, mastery, and purpose.
  4. empathy - Managers who are empathetic have the ability to put themselves in the shoes of those they manage.
  5. social skills - In the modern workplace that is often defined by diversity and difference, effective managers must be able to adapt their own style in order to interact with all of their employees.

Each module in the new Inclusive Managers' Toolkit is designed to be flexible in use: Each is around ten minutes long, makes use of drama-based videos, and comprises an inclusive management-assessment questionnaire to test learners' understanding of the content.